At GIRLFLUX, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a clear and customer-friendly return process for eligible orders shipped within the United States.

Return Eligibility

Items may be returned if they meet the following conditions:

• The return request is submitted within 30 days of delivery

• The product is unused, unworn, undamaged, and in original condition

• All original packaging, tags, and accessories are included

• Proof of purchase (order number or invoice) is provided

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Clearance or final sale products

• Items without original tags or signs of heavy use

(Return eligibility is verified by our support team)

How to Start a Return

You can submit a return request by:

• Emailing support@girlflux.com

• Using the Live Chat feature on our website

• Providing your order number and registered email/phone

Return Shipping

• Return Shipping Cost Covered by GIRLFLUX

  • GIRLFLUX will cover all return shipping costs

  • Customers are not required to pay any return fees

  • We provide prepaid return labels for eligible orders

  • We work with trusted logistics partners such as USPS and UPS to ensure a smooth return delivery process

  • Once your return is approved, our support team will send the prepaid return label to your email or directly assist you through Live Chat

• We recommend using a trackable shipping service to ensure safe delivery back to our return center.

Return shipments may be handled through trusted carriers such as:
USPS or UPS.

Inspection & Approval

All returned products go through a quality and condition inspection before a refund or exchange is approved.

Refund Process

• Approved refunds will be returned to the original payment method used at checkout

• Refund processing time depends on your payment provider or bank

• You will receive a confirmation once your refund is initiated

Exchanges

If you prefer an exchange instead of a refund:

• We will replace the item (based on stock availability)

• If the new item costs more, the difference must be paid before shipping

• If it costs less, the remaining balance will be refunded

Defective or Wrong Item Cases

If you receive a defective or incorrect product:

• We will arrange a replacement or refund at no additional cost

• Customers must provide photo or video proof of the issue

Contact for Returns

Email: support@girlflux.com
Live Chat: Available on website for guided return assistance
Service Region: Applies only to orders within the United States.