FAQs – Contact & Support

1. How can I contact GIRLFLUX support?

You can reach us by email at support@girlflux.com, by phone at +1 (716) 300-1322 (Mon–Fri, 10 AM–6 PM EST), or through the Live Chat widget available on our website.

2. Is Live Chat support available?

Yes. Real-time customer assistance is available through Live Chat on our website during standard support hours.

3. How long does it take to receive a reply to emails?

We aim to respond within 24 hours on business days. Response time may vary slightly during holidays or high-volume periods.

4. How can I track my order?

Once your order has shipped, tracking details will be sent to your registered email. You may also request order tracking updates using Live Chat or through email support.

5. Which shipping carriers do you use?

We deliver using trusted U.S. logistics providers including USPS and UPS.

6. What payment methods do you accept?

We accept secure checkout options including PayPal, Shop Pay, Apple Pay, Google Pay, and major card networks such as Visa, Mastercard, American Express, Discover, JCB, and American Express where applicable.

7. How do refunds work?

Approved refunds are always returned to the original payment method used at checkout. Processing times may depend on your bank or payment provider.

8. Do you offer returns or exchanges?

Yes. We offer a guided, hassle-free return or exchange process for eligible orders. To start a request, please contact support with your order number and registered email.

9. Do you sell personal customer information?

No. GIRLFLUX does not sell personal customer information to third parties for monetary profit.

10. Where is GIRLFLUX located?

We operate from 359 Greenwich Ave, Greenwich, CT 06830, United States, supporting customers across the United States.

11. Can I contact for Collabs or Business Partnerships?

Yes. For collaboration and business inquiries, you may contact us at collab@girlflux.com or wholesale@girlflux.com, or send us a message through Instagram.

12. What kind of collaborations do you accept?

We work with influencers, UGC Creators, fashion stylists, bloggers, and trend-driven brands aligned with women’s fashion, lifestyle, and seasonal campaigns.

13. Do you charge tax on orders?

Product prices are shown before tax. If applicable, sales tax will be calculated and added at checkout, depending on your U.S. shipping address and state tax requirements.

14. What support channels can I use for urgent help?

For urgent assistance, we recommend using Live Chat, where our agents can provide instant support during active hours.